Returns & Exchanges

At Ellement Co., we want you to be completely satisfied with your beauty essentials. If you are not happy with your purchase, we offer a hassle-free return and exchange process for unused products within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and photos of the items you wish to return or exchange.

• 2.
  Quality Inspection

  Ensure that the products are in their original packaging, unopened, and unused to qualify for a full refund or exchange.

• 3.
  Secure Packaging

  Safely pack the items in their original shipping box to prevent damage during transit and wait for our courier partner to collect the parcel.

• 4.
  Refund Processing

  Once our warehouse receives and verifies your return, we will process your refund or ship your replacement item within 5-7 business days.