Frequently Asked Questions

Everything you need to know about your Ellement Co. beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow your beauty haul every step of the way.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.

Are Ellement Co. products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we do not test on animals at any stage of production.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a seamless checkout experience.

How can I contact customer support?

Our beauty experts are here to help! You can reach us via the 'Contact Us' form on our website or email us directly at [email protected].